You’ve purchased your new vacation rental property at the Lake of the Ozarks. Your first guest has arrived and is all settled in. Shortly after their arrival, you get a call, “There is no hot water.” You guide them to the breaker box and they successfully reset the breaker. Problem solved! An hour later you get a call. “I cannot connect to the Wi-Fi.” You guide them through resetting the router and they are able to connect. then your phone rings at 2:30 AM, and your renter says, “The AC is not working and it’s 90 degrees inside the condo. What are you going to do about it?” Who are you going to call?
These and numerous other situations occur on a regular basis when you have a Lake of the Ozarks vacation rental property. Benefits of working with a professional vacation rental management company include the fact that they will take care of these issues for you!
Work Orders and Maintenance Issues
Last year we processed 900 work orders for various maintenance issues and over the last 5 years, we have had 3309 work orders for our properties. One of the benefits of professional vacation rental management at the Lake of the Ozarks is that they are going to have a staff and vendors available 24/7 to deal with these types of situations. They have the professional contacts to take care of your property, whether it is HVAC, appliance, plumbing, dock, lawn care or any other type of issue.
Once the guest leaves, the property needs a good cleaning. A property manager is going to have their own housekeeping staff or will contract with a housekeeping service to provide professional cleaning services. The manager should also have a separate staff that inspects the housekeeping to ensure nothing was missed, to look for possible damage to the property and to ensure that everything is in good working order and ready for the next guest.
Another aspect is the marketing of your property to potential guests. An Osage Beach property manager is going to be spending thousands of dollars each year on advertising to attract guests. Our company operates five websites, advertises all properties on VRBO, advertises in the Lake of the Ozarks Vacation Guide publication, has an online presence with the official Missouri travel website and has a physical location with a visitor’s information center that guests can visit.
Guest & Other Services
In addition to marketing, a professional manager is going to have a stales staff that knows all about the Lake and is prepared to take payments, send contracts and coordinate the entire guest stay from booking to departure. The manager also has an accounting department that handles your monthly statements, expenses, income distribution and yearly 1099s. This helps make your tax preparation much easier at the end of the year. Other services that should be provided are travel insurance options, damage protection plans, contracts, preventative maintenance and interior design consultation.
These are all things to consider when trying to decide whether you want to try and handle the renting of the property yourself or if you should hire a professional vacation rental management company at the Lake of the Ozarks. If you have questions about how our vacation rental management services work, feel free to reach out to us at 573-365-3367. We would love to speak with you and see if we are a good fit for your needs!
Nightly Vacation Rentals at the Lake of the Ozarks:
We make it simple. Paperless. Keyless. Stress-less.
4571 Osage Beach Pkwy, Suite A
Osage Beach, MO 65065